Tenant satisfaction measures are standard indicators used by housing associations to understand how residents feel about the homes and services they receive.
They focus on day-to-day experience, quality of service, and trust in the landlord.
The key areas are:
Having dedicated neighbourhood areas for housing officers is important because it creates clear ownership and accountability for local issues, helping officers build strong, trusted relationships with residents.
By working consistently within the same neighbourhoods, officers develop a deeper understanding of local needs, priorities, and challenges, allowing them to respond more effectively and proactively.
This approach supports better neighbourhood management, improves communication, and helps create safer, well-maintained, and more resilient communities.
Significant porgress has been made to address Anti-social behaviour.
2 years ago, the number of ASB cases per 1,000 homes was 95.
This hot spot identifies the extent of ASB occurrences in Brighton, with significant hot spots in Cheapside and Saltdean.
As a result, we launched a scheme to combat ASB in these areas.
The result of the scheme reduced ASB occurrences by 85%.
This is the latest ASB hot Spot.
We are committed to reducing ASB to ensure our residents feel safe in their homes.